Refunds & Returns Policy

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I hope your order meets your expectations, however if you are dissatisfied with your order, or change your mind, you can return it for an exchange or refund within 14 days from the date of dispatch.

Please contact me within the 14-day period, quoting your order number and I will explain how to return your product(s). Please note I can only offer a refund if returned within 14 days from the date of dispatch.

Please note the following:

  • Products must be returned in their original condition and unfortunately, I am unable to accept items back that have been opened or used, unless the product is damaged or defective.
  • Unfortunately, your original delivery cost will not be refunded. Your return request will be processed promptly and are processed within 14 days of receipt.
  • If you want to return an item, you will need to pay for delivery costs.
  • Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
  • Refunds will only be made against the original payment method used.

Late or missing refunds

If you haven’t received a refund within 14 days of me notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact me.

Delivery

Most orders are processed within [3-5] business days. Your order will usually arrive within [3-5] days. As soon as I have handed over your order to the carrier, you will receive a shipping confirmation by e-mail.

If I am experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, I will contact you via email or telephone. Orders placed on a Saturday, Sunday or Public Holiday will not be sent out until the next working day.

Delivery delays

I will try to ensure that orders are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of my control, or because of unexpected other problems. If a delay occurs, I will let you know the new confirmed delivery date is, however, this does not mean you have the right to cancel your order if it is beyond the estimated time frame.

Delivery fails – Orders Returned back to me

If your order is returned to me due to several failed delivery attempts, non-collection or an insufficient/incorrect address, I cannot refund any shipping costs.

Delivery refuse

If you’ve refused the delivery, or plan to refuse the delivery of your order because you want to cancel it, please contact me.

Delivery damaged, what can I do?

If you have received a defective item, please email me within 48 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from me. No complaint can be considered unless clear proof can be given that the item(s) are faulty or damaged.

Import Duties and Taxes

When ordering goods from my site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. I have no control over these charges and cannot predict what they may be. If these charges are unpaid, your order may be returned to me, and I will be unable to refund shipping costs.

There may also be costs associated with the return, which will be deducted from any refund value.  In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, I cannot refund product or shipping costs for these reasons.

Amendments and orders made in error

Once your order has been shipped, you will receive an email to the e-mail address you place your order with. However, this also means that if your order has already been shipped, I am unable to amend or cancel the order.

If you have placed an order in error or made a mistake on an order, you need to contact me as soon as possible within one hour of the order being placed to let me know to amend or cancel the order before it is shipped.

If your order has already been shipped, I am unable to amend or cancel the order until you have returned the order to me.

Need help?

Contact me for questions related to refunds and returns. Send a private message on Facebook.

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